Headset Products

For over 27 years, we have specialized in Plantronics headsets, the world leader in the headset industry. Our product line also includes Polycom audio conferencing units. Of course, to address your after sales needs, we supply a wide variety of accessories from handset cords to all headset spares like voice tubes and ear pads.

With seven U.S. locations, Phone Supplements is established and can take care of all your headset requirements quickly and efficiently. Just call one of our offices and find out!

HEADSET SELECTION GUIDE

Use this simple guide to choose the best headset for your needs. It's easy as 1-2-3!

Step 1: Choose a headset top.

Are you in a noisy office? If so, then maybe you need a noise canceling mic to reduce background noise. Do you prefer a headband or earpiece? This step will help you make the right choice.

Step 2: Choose an amplifier

Headsets need an amplifier which allows you to connect a headset to your phone system. The amplifier also allows you to control in-coming volume.

Step 3: Choose an optional accessory.

We offer a variety of spares and supplements, such as voice tubes, extension cords, and ear pads.

THE HISTORY OF HEADSETS

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Headsets have revolutionized the way people conduct business today. No longer do individuals have to use their telephone handsets for long hours and experience the neck problems or general inefficiency of not having two hands free. So, we at Phone Supplements, thought it would be a great idea to let you know briefly how this piece of equipment you're about to buy developed.

Headsets generally were designed for people whose jobs consisted of telephone intensive tasks, or people whose professions demanded being hands-free. NASA astronauts, and commercial pilots are some examples. We've included pictures of this typical image-telephone operators (circa 1931-1959) wearing heavy head gear devices constructed of thick metal and plastic. Functional? Yes. Comfortable? Not at all! Obviously, these heavy and cumbersome devices could be improved. This was, after all the '50s and '60s- an era of change and immense possibilities. Who can forget the classic t.v. commercials for the latest "high tech" electronics and appliances? Headsets were no exception.

It took some brainstorming by two people to transform hands-free communications for the future. Their names are Courtney Graham- founder of Plantronics, and business partner Keith Larkin.

In 1961, they noticed a Japanese trade magazine flapping in the breeze on the ground. When they glanced down, they found the source that would change telecommunications forever - an ad, believe it or not for transistor radio spectacles! And that's how it began - a dream if you will, to create the first lightweight headset. That was 36 years ago, and since then the headset market has expanded phenomenally. Wireless interfaces, computer/audio/telephony applications, cellular phone headsets, and a desire for superior sound quality have created new challenges to meet the needs of you, our valued customer.

So when you slip on your new headset, you'll know the motivation behind its inception. And hopefully you'll appreciate it everyday.

Enjoy!

Photos Courtesy of The Oregon Historical Society
Neg. #s 012112, 59753, 37384

RETURNS / WARRANTY / SERVICE

RETURNS AND EXCHANGES

At Phone supplements, we try our best to help you select the best headset for your needs. However, should you feel your purchase is not what you expected, you may return the product for a refund or exchange within 10 days from the date of purchase.

Return Merchandise Requirements:

  1. Call your local Phone Supplements store.
  2. Request an RMA# from your sales representative.
  3. Include a copy of your original invoice.
  4. Clearly write the RMA# on the outside of the carton.
  5. Ship the product to your local Phone Supplements store.

***A 15% re-stocking charge may be applied to items not in re-saleable condition.

WARRANTY

Plantronics professional headsets are factory warranted for two years. Other Plantronics headsets are factory warranted for 90 days or one year, depending on the product. A Phone Supplements representative can help you in determining if your headset is under warranty.

With non-Plantronics items (i.e., Uniden, Gentner, etc.) Phone Supplements handles the warranty for the first 30 days after the date of purchase. Thereafter, you must obtain warranty service directly through the manufacturer.

TO OBTAIN IN-WARRANTY SERVICE.

  1. Call your local Phone Supplements store.
  2. Request an RMA#.
  3. Include a note inside the carton, referencing the RMA# and explaining the problem.
  4. A representative will inform you where to send your headset and how you may quickly obtain a replacement.

Questions? Please call your nearest location.

REPAIR SERVICE

Need your professional headset repaired? Then give Phone Supplements a call. We assure our customers in receiving nothing but the best-including repairs. Professional headsets are factory re-manufactured to Plantronics' world-renowned quality specifications with new components, such as cables, voice tubes, and ear pads. A one year warranty is included on all Premier Service repairs.

In a hurry?... Then ask about Plantronics' Quick Fax program. Headsets are shipped within three days directly from Plantronics to you! Call us for more details.